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Joining Your Video Assessment

If you are ready to start your video assessment select the join now button for the relevant benefit or if you want some more information on how to join, scroll down the page. 

To start your video assessment click on the benefit type and follow the steps.

Join your PIP consultation - England and Wales

 

Join now

Join your Universal Credit or Employment and Support Allowance Work Capability Assessment

 

Join now

Join your Industrial Injuries and Disablement Benefit Assessment

 

Join now

Testing your equipment for video assessments

Step 1

Please note: the screenshots on this page show examples of the screens you may see when joining your assessment. The screens displayed may vary depending on the benefit you are applying for.

After clicking the appropriate 'Join now' link, you may see the 'Attend Anywhere' pop-up window. Please read the information and select 'Continue'. When prompted, select 'Allow' to give permission to use your camera and microphone.

Step 2

Step 2

The 'Video call setup' screen will open. Select ‘Enter Waiting Area’.

Step 2

Step 3

Once you enter the waiting area, information titled 'Please Read' will be displayed. Please read the information and then select 'Next Step' to continue.

Step 2

Step 4

Enter your name, telephone number and date of birth. Select 'Next step'.

Step 4

Step 5

Please read and accept the Terms and Policies by ticking the box. Then select 'Enter Waiting Area'.

Step 2

Step 6

1.

You will then be directed to the waiting area, where a receptionist will confirm your appointment time and assist you with any camera or microphone issues. Once ready, they will transfer you to the assessment area.

2.

The health professional will start the video assessment at the time of your appointment, and you will be able to see and hear each other.

3.

If you are having difficulties joining the waiting room, please contact Capita as soon as possible.

Step 7

The health professional will identify themselves by telling you their name and saying that they are from Capita.

They will then need to ask you some identification questions before your assessment can go ahead.

Step 8

1

If your companion is not with you in person and you would like them to be added to the video call, please let the health professional know. They will ask you for your companion's telephone number or email address and your companion will receive a link to join the video assessment.

2

Your companion needs to be ready at the time of your assessment and they will also need a device with a front-facing camera, speakers, microphone and an internet connection.

3

Once your companion joins, you will be able to see yourself, your companion and the health professional.