Benefit types
If you’ve not been able to find the answers to your questions in our FAQs, please contact Capita using one of the following channels:
Personal Independence Payment (PIP)
Phone
You can call Capita from 8am to 8pm, Monday to Friday, and from 9am to 5pm on Saturday.
Someone else may call for you, but they will need to have your National Insurance number ready.
0800 072 0397.
Employment Support Allowance (ESA), Universal Credit (UC) and other benefits
Phone
If you have any questions, please contact Capita on:
0800 072 0398 (ESA and UC)
0300 046 1895 (Other benefits)
Our lines are open Monday to Friday from 8.30am to 5pm.
Post
If you would rather contact Capita by post, please use this address:
Capita HAAS, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED
Complaints
Write to us
You can email Capita at: lot5.BelfastCustomerRelationsTeam@haas.dfcni.gov.uk
Important: Unless you have already had an agreement with DfC on the use of Email as a Reasonable Adjustment, for security reasons Capita, on behalf of DfC, cannot discuss personal information with you over email. Capita and DfC will never ask you to send any usernames, passwords, personal, health, medical or bank account information by email and we will not process such information if you do send it – it will be deleted. You must tell us about any changes that may affect your circumstances by post or telephone.
Alternatively you can write to us at:
Customer Relations Team, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED (ESA and UC)
Capita HAAS, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED (Other benefits)