Benefit types
If you’ve not been able to find the answers to your questions in our FAQs, please contact Capita using one of the following channels:
Personal Independence Payment (PIP)
Phone
You can call Capita from 8am to 8pm, Monday to Friday, and from 9am to 5pm on Saturday.
Someone else may call for you, but they will need to have your National Insurance number ready.
0800 072 0397.
Text relay service
If you have speech or hearing difficulties, you can also use the text relay service on 18001 0800 072 0397. Please use with NGT or Relay UK apps.
Post
If you would rather contact Capita by post, please use this address:
Capita HAAS, Capita PLC, PO Box 393, Darlington DL1 9UL.
How to make a comment or complaint about our PIP service
We are responsible for the assessment process. This includes arranging and carrying out face-to-face and telephone assessments. Please tell us if you are unhappy with any part of our service so we can try to put it right. This helps us to understand what we are doing well and where we need to do things better.
You can contact Capita by any of the contact methods above or use the dedicated channels listed below:
Email: Lot5.PIPCustomerRelations@haas.dfcni.gov.uk
Post: Capita HAAS, Capita PLC, PO Box 393, Darlington DL1 9UL.
Important: Unless you have already had an agreement with DfC on the use of Email as a Reasonable Adjustment, for security reasons Capita, on behalf of DfC, cannot discuss personal information with you over email. Capita and DfC will never ask you to send any usernames, passwords, personal, health, medical or bank account information by email and we will not process such information if you do send it – it will be deleted. You must tell us about any changes that may affect your circumstances by post or telephone.
Employment Support Allowance (ESA), Universal Credit (UC) and other benefits
Phone
If you have any questions, please contact Capita on:
0800 072 0398 (ESA and UC)
0300 046 1895 (Other benefits)
Our lines are open Monday to Friday from 8.30am to 5pm.
Text relay service
If you have speech or hearing difficulties, you can also use the text relay service on 18001 0800 072 0398 (ESA and UC) or 18001 0300 046 1895 (other benefits). Please use with NGT or Relay UK apps.
Post
If you would rather contact Capita by post, please use this address:
Capita HAAS, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED
How to make a comment or complaint about our ESA, UC and other benefits service
We are responsible for the assessment process. This includes arranging and carrying out face-to-face and telephone assessments. Please tell us if you are unhappy with any part of our service so we can try to put it right. This helps us to understand what we are doing well and where we need to do things better.
You can contact Capita by any of the contact methods above or use the dedicated channels listed below:
Email: lot5.BelfastCustomerRelationsTeam@haas.dfcni.gov.uk
Post: Capita HAAS, Metropolitan Building, 1st Floor, 29-31 Alfred Street, Belfast, BT2 8ED
Important: Unless you have already had an agreement with DfC on the use of Email as a Reasonable Adjustment, for security reasons Capita, on behalf of DfC, cannot discuss personal information with you over email. Capita and DfC will never ask you to send any usernames, passwords, personal, health, medical or bank account information by email and we will not process such information if you do send it – it will be deleted. You must tell us about any changes that may affect your circumstances by post or telephone.